Frequently Asked Questions

What is a Phone Word?

A Phone Word is simply a phone number that spells a word by using the letters on your telephone keypad. These letters can be used to form an 'easy to remember' word which can then be dialed as a telephone number to access a particular company, product or service.

How do I dial a Phone Word?

To dial the Phone Word 1800 PEOPLE, simply dial 1 8 0 0 followed by the numbers that spell the word P E O P L E on your telephone keypad. The number 7 for the letter P, the number 3 for the letter E, the number 6 for the letter O and so on. 1800 PEOPLE (1800 736 753)

What are the differences between 1300 and 1800 Phone numbers?

1300 numbers allow your customers to call using any fixed line or mobile phone from anywhere in Australia for a low calling fee. The call is typically untimed but costs a little more for mobile calls. (Every telco has different call rates - see your preferred telco for more details).

1800 numbers are "toll free" meaning that consumers can call you from any landline or mobile phone free of charge. 1800 numbers are more common with larger business that operate call centres.

How many letters can my Phone Word have?

Your Phone Word can have between 6 - 10 digits after dialing your 1300 or 1800 prefix. Most Phone Words are longer than six letters and these 'extra letters' are treated as 'dead' numbers and are ignored by the phone system, not affecting the call in any way.

How much does it cost to secure a Phone Word?

There are a number of factors that influence the cost of each Phone Word, including: supply and demand, generic or brand, number of possible translations and overall purity of the phone word.

In general, the better the quality, the more valuable the Phone Word. To obtain pricing for a particular Phone Word, contact us here.

What costs are involved in running a Phone Word?

Once you have secured your Phone Word, you can connect your number to any telecommunications service provider you wish.

Each service provider has their own pricing structure. You should contact your desired service provider to discuss their particular call rates. As a rough guide, $50 of call credits would include around 600 minutes of talk time.

Can I connect my Phone Word to any telco?

You are free to choose any telco provider you want to connect your Phone Word service. If you decide to change provider, you also have the option of porting your Phone Word at any stage in the future.

National Dial A Word Registry uses Zintel as our telco provider. Zintel specialise in 1300/1800 services, their rates are typically lower than most, and they provide comprehensive call management reporting packages with all their services.

Can I keep my Phone Word if I move address?

Yes. This is called telephone number portability. It allows consumers to move address anywhere in Australia without any risk of losing their Phone Word.

Even if you decide to switch your telecommunications provider, you are guaranteed to keep your Phone Word wherever and whenever you move and connect it to whoever you like.

What happens to my existing phone number(s)?

Nothing. You still keep your existing phone number(s) as always. Your new Phone Word is simply an addition to your existing phone numbers without the need for any new lines or hardware.

You will still capture all existing inbound calls from your current numbers plus 100% of calls generated from your new Phone Word.

What types of businesses could benefit from a Phone Word?

Believe it or not, Phone Words aren't for everyone. Each company has it's own goals and objectives.

Companies that would significantly benefit from the use of a Phone Word typically advertise aggressively, deal in a highly competitive industry and gain a substantial amount of business via word of mouth.

Do I have priority rights to a Phone Word that spells my brand?

Because there is no one to one correlation between a phone number and a particular Phone Word, there is no priority given based on a phone number spelling a particular business name or brand.

As such, a phone number that spells a particular business name will also spell many other things including company names, brand names, generic words, and word combinations.

For example, the terms HOTROD, GOURMET and INTRODUCE are just some of the words derived from the phone number 1300 468 763.

Do you also supply 13 numbers?

Yes, we can help you secure a 13 number for your business. Please note that unlike 1300 or 1800 numbers, the 13 prefix attracts an annual government tax of around $8000