Phone Word Research

Here are some recent facts and figures relating to the Phone Words Phenomenon.
All research has been independently conducted by D&M Research and Roy Morgan Research

Phone Word Awareness 96%!

Although relatively new to the Australian marketplace, Phone Words have exploded into the advertising scene with a consumer awareness of the concept topping 96%

Phone Word Usage

Phone Words have become increasingly popular in recent times due to their effectiveness. Usage has increased over 100% in past 9 years

Consumers prefer contacting businesses over the phone.


A consumer survey was conducted to determine the preference of contacting a business via the phone or internet for the following types of enquiries:

  • Booking a service or making an appointment - 82%
  • Customer Service Enquiries - 77%
  • Ordering food for delivery - 72%
  • Obtaining personal financial advice - 63%
phone number recall
vs phone word recall

Compared to standard phone numbers, Phone Words are extremely easy to recall. The following stats demonstrate the real power of Phone Words!

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Billboard

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Word of Mouth

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Television

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Print

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Radio
All research has been independently conducted by D&M Research and Roy Morgan Research.
The full reports are available upon request.